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Terms of Service

Last updated: July 7, 2026

These Terms of Service (“Terms”) govern access to and use of the Stellarnet platform (“Service”), operated by Stellarnet [COMPANY LEGAL NAME & ENTITY TYPE] (“Stellarnet”, “we”, “us”). By creating an account or using the Service you agree to these Terms on behalf of yourself and, where applicable, the organization you represent (“Customer”).

1. The Service

Stellarnet is a business-to-business (B2B) software-as-a-service platform for authoring, scheduling, live-proctoring, and grading online assessments. The Service is intended for organizational use in recruitment and academic evaluation. It is not offered to consumers for personal use.

2. Accounts, Organizations & Multi-Tenancy

  • Administrator accounts are provisioned via single sign-on (Google or Microsoft Entra ID). On first sign-in from a corporate email domain, an organization workspace (“Tenant”) is created for that domain; subsequent sign-ins from the same domain join the same Tenant.
  • You are responsible for ensuring that only authorized personnel of your organization sign in using your corporate domain, and for all activity occurring under your Tenant.
  • Tenant data (exams, candidates, results, audit logs) is logically isolated per organization. We will never intentionally expose one Tenant’s data to another.
  • Candidate accounts are created solely by Customer administrators. There is no self-service candidate registration.

3. Customer Responsibilities

  • You must have a lawful basis to assess each candidate, including any notice or consent required for live proctoring in your jurisdiction.
  • You are responsible for the content of your assessments and for the accuracy of candidate information you upload.
  • You must not use the Service to collect data from minors without legally-required consent, or in violation of applicable law.
  • Credentials generated for candidates are one-time and confidential; you are responsible for distributing them securely.

4. Proctoring & Candidate Data

  • Live proctoring transmits candidate camera and microphone streams in real time to authorized proctors of your Tenant. Streams are not recorded or stored by the Service.
  • Integrity telemetry (e.g., tab switches, full-screen exits, timestamps) is logged and made available to your Tenant for evaluation purposes.
  • As between the parties, Customer is the data controller of candidate personal data; Stellarnet processes it on Customer’s instructions as set out in our Privacy Policy.

5. Acceptable Use

You must not:

  • attempt to access another Tenant’s data or probe the Service’s security;
  • resell or white-label the Service without a written agreement;
  • use the Service to harass, discriminate, or violate candidates’ rights;
  • interfere with the integrity mechanisms of the platform (e.g., helping candidates circumvent proctoring);
  • upload malicious code or content you lack rights to use.

6. Fees & Payment

Paid plans are billed as described on our Pricing page, processed through our payment partner (Razorpay). Fees are exclusive of applicable taxes (including GST), which will be added where required. Failure to pay may result in suspension of the Tenant after reasonable notice. Refunds and cancellations are governed by our Refund & Cancellation Policy.

7. Intellectual Property

Stellarnet retains all rights in the Service and its software. Customer retains all rights in its assessment content and candidate data (“Customer Data”). Customer grants Stellarnet a limited license to host and process Customer Data solely to provide the Service.

8. Availability & Support

We aim for high availability but the Service is provided without a guaranteed uptime commitment unless separately agreed in writing. Support is provided via hello@stellarnettech.com.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STELLARNET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PROCTORING AND INTEGRITY SIGNALS ARE AIDS TO HUMAN JUDGMENT AND ARE NOT GUARANTEED TO DETECT OR PREVENT ALL MISCONDUCT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA; AND (b) STELLARNET’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. HIRING AND ADMISSION DECISIONS REMAIN SOLELY CUSTOMER’S RESPONSIBILITY.

11. Suspension & Termination

Either party may terminate for material breach not cured within 30 days of notice. We may suspend a Tenant immediately for security risks, unlawful use, or non-payment. Upon termination, Customer may export its results data for 30 days, after which we may delete Tenant data.

12. Changes to the Service or Terms

We may update the Service and these Terms; material changes will be notified via the Service or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

13. Governing Law & Disputes

These Terms are governed by the laws of India, and the courts at [CITY, STATE] shall have exclusive jurisdiction, subject to any mandatory law to the contrary.

Questions? Contact hello@stellarnettech.com or visit our contact page.